Complaint - Procedure for loans

We want to make sure that you are happy with our service. 

If you are not satisfied with any part of our service, please do not hesitate to let us know what you are not satisfied with. 

We have several different way for our clients to contact us. You may contact us in any manner that is convenient to you, by telephone, in writing or by email. Should you wish to contact us in relation to any complaint, our details are as follows: 

By phone: 02036339938

By letter: 21 The Gateway, Watford, Hertfordshire, Wd18 7HW 

By email: loans@clbglobalgroup.com 

If your complaint involves a loan you have taken out with us, you should follow the procedure detailed below: 

Once we receive a complaint, we try to resolve it within 7 days. We will also provide you with the contact details of the Financial Ombudsman Service, and our complaints procedure upon prompt receipt of your complaint. This information will be provided by email unless otherwise requested. 

If we need to investigate your complaint further to respond fully, we will tell you and keep you regularly updated. 

We will send you our final response as soon as possible but in any case, no more than eight weeks after receiving your complaint. 

If you are not satisfied with our response, you can proceed with a complaint to the FOS. You should contact the Financial Ombudsman Service within six months of receiving our final response. 

CONTACTS:- 
Financial Ombudsman Service (FOS) 
Exchange Tower 
Harbour Exchange 
London 
E14 9SR 
Tel: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk